Multimedia Technical Communication

Traditional Technical Manuals still has an important role in accompanying the product in the go-to-market phase and Faentia Consulting is therefore still producing a large proportion of its product documentation on traditional media (printable files), e.g.:

• instructions manuals of machineries, equipments and products in general

• instructions for assembly of partly completed machineries

• service manuals complete with TPM

• service manuals for customer care and after-sale services for companies

Faentia Consulting's professional skills are available for Customers for gathering in-field information through the use of video cameras, cameras and digital recorders, so as to minimise the time to collect all the necessary data. The contents are processed autonomously in our offices.

A fundamentally important role in terms of traditional Technical Documentation is played by the Spare Parts Catalogue, a strategic tool to boost today's post-sale efforts and increase annual turnover figures by as much as two digits.

Our traditional (printable file) literature includes:

• creation of 3D exploded views starting from project assembly drawings

• adding part numbers to exploded views

• creation of multilingual indexes

• final layout

In the Multimedia Version the Spare Parts Catalogue (E.Com) allows for quicker interaction, searching and identification of the required spare parts.

With the B2B (E.Com) option, through the Spare Parts catalogue the user can access directly to a spare part RDA (Purchase Request) or Purchase Order creation tool, increasing and enhancing thus after-sale business opportunities.

In the digital technology era, providing technological support for Technical Documentation means making it easier to shift from traditional documentation to Multimedia Technical Communication within of which we implement HTML Responsive digital products e.g.:

• Instructions for Use, Video Instructions, Video Tutorials (U.Man)

• Spare Parts Catalogues & B2B E.Commerce (E.Com)

• Service Manuals (S.Man)

• Video Training (V.Tra)

which can be seen either online (Web-Based), or off-line via a machine onboard PC, laptop or tablet, without any network connection.

These applications feature endless advantages:

• reduction of up to 10% of manufacturing costs compared to traditional documentation

• possibility of using videos, resulting in lower translation costs

• lower end user training costs

• for web based versions, real-time updating options immediately available to the end user

There are three Faentia Consulting methods for the sale of Digital Products:

1. digital product arranged completely autonomously by company personnel

2. digital product + service to enter content supplied by company personnel

3. digital product + service to acquire Customer information carried out by Faentia Consulting technicians + service to enter content.

Producing Web-based application software, with use of HTML, JS/JQUERY,  React.js, Angular codes and with CMS DRUPAL, for the management, remote control and remote assistance of machines/systems/production lines.

From hardware architecture to (back-end) data cataloguing, all the way to data network viewing (front-end) using Application software designed to be user-friendly, i.e. easy to learn and easy to use.

Faentia Consulting application software is customisable according to Customer requirements and to the technological set-up of the machine/system/line.